What happens if I need to cancel a trip that I have already booked?
> Cancellation within 31 days prior to departure:
the paid amount can be converted into a voucher to be used towards another holiday in 2021 or 2022;
OR we will refund the amount paid (the deposit and extra services). NB. The costs of issuing an insurance policy will not be reimbursed.
> Cancellation between 30 and 21 days prior to departure date:
the paid amount can be converted into a voucher to be used towards another holiday in 2021 or 2022
or you will have to pay 30% of the total amount (insurance excluded and to be paid) as a penalty fee.
> Cancellation between 20 and 15 calendar days prior to departure date:
penalty fee of 50% of the total cost of the trip (insurance excluded and to be paid)
> Cancellation 14 days and under prior to the departure date:
penalty of 100% of the total cost of the trip (insurance excluded and to be paid)
What happens if I cannot travel due to national or regional travel restrictions?
If national or regional restrictions are imposed in your county or you are not permitted to enter Italian borders, you will be entitled to a full refund of the travel package you have purchased.
What happens if I can’t travel because I’ve tested positive for COVID-19 or I am in quarantine?
The cancellation penalty fees will still be applied. Cancellation insurance can be issued to cover the full amount paid for the trip, however excess and agency fees will still be applicable.
Don’t hesitate to contact us if you still have questions!
CANCELLATION INSURANCE TOP:
Penalty reimbursement in the event of trip cancellation, inclusive of Covid-19 infection.
The policy includes:
- Pre-departure assistance due to unforeseen events.
- Unused services refund due to departure delay
- Cancellation Fee Refund
Cancellation Top is ensures full value refund in the event of cancellation, even as a result of a Covid-19 infection of the insured policy holder / or his cohabiting family members or his travel companion. Furthermore, it facilitates departure in the event of last-minute unforeseen events.
The policy may be stipulated within 72 hours after booking the trip and includes;
– Penalty reimbursement of trip for ascertained and objectively documentable reasons relating not only to the policy holder but also to family members and pets, for terrorist acts and in the event of exacerbation of pre-existing medical conditions and chronic illnesses. – Assistance before departure for unexpected house / health or car/vehicle issues(sending of experts/professionals for troubleshooting, replacement of car/vehicle …).
– Unused services reimbursement such as accommodation, excursions etc. due to delayed departure or missed connections.
Contact us for a quote!